End-User Computing & Support Services
Service Desk and Onsite support for enterprise employees
What Does Advange Offer?
— 01
Help Desk Service
Set up a centralized contact point, and users can report technical problems through telephone, e-mail, instant messaging or self-service platform. The helpdesk staff is responsible for recording problems, making preliminary diagnosis, providing immediate solutions or transferring them to a professional team.
— 02
Troubleshooting and Maintenance
For technical problems reported by users, such as computer hardware failures, software application errors, network connection problems, etc., provide on-site or remote technical support, carry out fault diagnosis and implement repair measures.
— 03
Software Installation and Configuration
Assist users to install necessary operating systems, office software, anti-virus software and other business applications, and conduct personalized configuration as required.
— 04
Hardware Deployment and Management
Involves the allocation and setting of computers, printers, mobile phones and other devices for new employees when they enter the workforce, as well as the management within the equipment life cycle, including upgrading, migration and retirement.
— 05
User Training and Guidance
Regularly organize technical training and workshops to help users become familiar with new software, system updates or improve their skills in using information technology, and provide guidance and suggestions for daily operations.
— 06
Password Management and Account Support
Handle user’s account creation, permission adjustment, password reset and other requests to ensure the correctness and security of information access permissions.
— 07
Mobile Device Management
Provides device registration, configuration, security policy implementation and remote support services for employees who use mobile devices to access enterprise resources.
— 08
IT Asset and License Management
Track and manage the allocation, usage and license compliance of IT assets to ensure the effectiveness and cost-effectiveness of software licensing.
— 09
Knowledge Base and Self-service
Establish and maintain a knowledge base containing FAQs and operation guides, encourage users to find solutions through self-service, and improve the efficiency of problem solving.
Service Features
01
Effective Service Transition Capability
Ensure efficient, complete and stable handover of services through a feasible service transition scheme.
02
Follow ITIL's Service Approach
The standard ITIL service management mode makes the service more scientific and effective.
03
Multi Region and Multi Language Support
We can provide on-site service support in the Asia Pacific region, and the service desk provides 7 * 24 multi language support.
04
Intelligent Service
Through RPA and AI technology, provides users with self-service channels, improves the operating efficiency of service agent.
Service Area
Japan
Mainland China
Hong Kong
Taiwan
Korea
Singapore
Malaysia
Thailand
Philippines
Indonesia
GB/T 19001-2008/ISO 9001
ISO/IEC 20000-1