Communication & Collaboration Services
Ensure the stable operation of Communication & Collaboration systems
What Does Advange Offer?
— 01
Software Update
Regularly applying patches, updates, and version upgrades to software and firmware to enhance functionality, fix bugs, and address security vulnerabilities.
— 02
User & Access Management
Administering user accounts, permissions, and access controls, ensuring that only authorized individuals have access to communication and collaboration tools and data.
— 03
Incident Management
Responding promptly to reported issues, troubleshooting problems, and restoring services to minimize downtime and user impact. This includes maintaining a help desk or ticketing system for user support.
— 04
Training & User Adoption
Conducting training sessions and creating educational materials to help users effectively utilize the communication and collaboration tools, fostering higher adoption rates and productivity.
— 05
Usage Analytics & Reporting
Gathering and analyzing usage data to understand trends, identify underutilized resources, and make informed decisions about system optimization or additional resource allocation.
— 06
Vendor Management
Coordinating with third-party vendors and service providers for issue escalation, contract management, and ensuring adherence to service level agreements (SLAs).
Service Features
01
50+ Expert Team
50+ senior system operation and maintenance engineers
02
7*24 Hour and 3 Language Support
Provide 7*24 hour remote service support in the Asia Pacific region, Japanese English Chinese multilingual support
03
Service Capability of Large Collaboration System
Operation and maintenance service capability and experience of M365, Teams, Zoom and other systems
Service Area
Japan
Mainland China
Hong Kong
Taiwan
Korea
Singapore
Malaysia
Thailand
Philippines
Indonesia
GB/T 19001-2008/ISO 9001
ISO/IEC 20000-1